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Terms of Service

Our terms and conditions

Effective Date: January 1, 2026

Welcome to www.knilb.com (the "Website"), owned and operated by Knilb ("we," "our," or "us"). By accessing or using our Website and services, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, you should not use our Website or services.

1. Acceptance of Terms

By accessing or using our Website and any related website owned or operated by Knilb including but not limited to docs.knilb.com and app.knilb.com (the "Sites"), you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy.

2. Services Provided

Knilb provides a platform that enables users to create automations. The services we provide are described in more detail on our Website, and we reserve the right to modify or discontinue our services at any time without notice.

3. User Accounts

To use certain features of our Website, you may be required to create an account. You agree to provide accurate and complete information when creating an account and to update your information as necessary. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account.

4. Use of the Website and Downloadable App

You agree to use the Website, services, and any downloadable app ("App") only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Website or App in any way that violates any applicable laws or regulations.
  • Impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity.
  • Interfere with or disrupt the security, integrity, or performance of the Website, App, or services.
  • Attempt to gain unauthorized access to the Website, App, or related systems or networks.
  • The App is licensed, not sold, to you. Knilb grants you a limited, non-exclusive, non-transferable, and revocable license to use the App solely for your personal or internal business purposes, subject to these Terms.

5. Fees, Billing, and Refunds

Certain features of the Services are provided on a paid subscription basis. By subscribing, you agree to pay the fees described at the time of purchase. Unless otherwise stated:

  • Subscriptions renew automatically at the end of each billing period until cancelled.
  • Fees are non-refundable, except where required by law or as expressly stated at the time of purchase.
  • You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.
  • We may change our fees with at least 30 days' notice. Changes take effect at the start of your next billing period.
  • All fees are exclusive of applicable taxes, which are your responsibility.

Payments are processed by our payment provider, Stripe. You agree to Stripe's terms in connection with your use of the Services.

6. Customer Content and Data

You retain all rights in any test scripts, configurations, device data, or other content you upload or submit to the Services ("Customer Content"). You grant Knilb a limited, non-exclusive, royalty-free license to host, store, process, and transmit Customer Content solely as necessary to provide the Services to you.

You are responsible for the legality and accuracy of Customer Content and for obtaining any necessary rights and consents to provide it to us. You represent that Customer Content does not infringe the rights of any third party.

We will treat Customer Content as confidential and will not access it except as necessary to provide the Services, to comply with law, or with your permission. We may use aggregated and anonymized data derived from Customer Content to operate, improve, and develop the Services.

7. Beta and Pre-Release Features

We may make certain features of the Services available to you on a beta, preview, or pre-release basis ("Beta Features"). Beta Features are provided "as is" and may be incomplete, unstable, or discontinued at any time without notice. Service level commitments, support obligations, and warranties do not apply to Beta Features. Your use of Beta Features is at your own risk.

8. Children's Use

Our Website and App are not intended for use by children under the age of 13. By using the Website or App, you represent that you are at least 13 years old. If you are under 18, you may use the Website or App only with the involvement of a parent or guardian. For more information about our practices regarding children's privacy, please refer to our Privacy Policy.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our Website and App. By using the Website, you consent to our use of cookies in accordance with our Privacy Policy. For more information on how we use cookies and how you can manage your cookie preferences, please refer to our Privacy Policy.

10. Intellectual Property

All content, features, and functionality on the Website and App, including but not limited to text, graphics, logos, icons, images, and software, are the property of Knilb or its licensors and are protected by intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works from any content without our express written permission.

11. Disclaimer of Warranties

THE SERVICES, INCLUDING THE WEBSITE AND APP, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, KNILB DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

KNILB DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS, OR THAT TEST RESULTS PRODUCED THROUGH THE SERVICES WILL BE ACCURATE OR COMPLETE. YOU ARE RESPONSIBLE FOR VERIFYING THE SUITABILITY OF THE SERVICES FOR YOUR INTENDED USE AND FOR VALIDATING ANY OUTPUTS BEFORE RELYING ON THEM IN PRODUCTION OR SAFETY-CRITICAL CONTEXTS.

12. Third-Party Services

Our Website and App may include links to third-party websites or services that are not owned or controlled by Knilb. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Knilb shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods, or services available on or through any third-party websites or services.

13. Limitation of Liability

To the fullest extent permitted by law, Knilb shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Website, App, or services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; © any interruption or cessation of transmission to or from our Website or App; (d) any bugs, viruses, or the like that may be transmitted to or through our Website or App by any third party; or (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Website or App.

14. Cap on Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KNILB'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO KNILB FOR THE SERVICES IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

15. Indemnification

You agree to indemnify, defend, and hold harmless Knilb and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in connection with (a) your use of the Services in violation of these Terms or applicable law; (b) Customer Content you provide to the Services; © your violation of any rights of a third party; or (d) your breach of any representation or warranty in these Terms.

16. Term, Termination, and Data Export

These Terms remain in effect for as long as you use the Services or maintain an account.

You may terminate your account at any time through your account settings or by contacting us.

We may suspend or terminate your access to the Services if you materially breach these Terms, fail to pay fees when due, or if we are required to do so by law. We will provide reasonable notice where practicable, except in cases of suspected fraud, security risk, or legal obligation.

For 30 days following termination, you may request an export of your Customer Content in a commonly-used format. After this period, we may delete Customer Content in accordance with our Privacy Policy. Sections that by their nature should survive termination — including those addressing intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution — will survive.

17. Dispute Resolution and Arbitration

Informal resolution: Before filing any formal dispute, you agree to first contact us at legal@knilb.com and attempt to resolve the dispute informally for at least 30 days.

Binding arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by binding arbitration administered by JAMS in San Francisco, California, in accordance with its applicable rules. The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

Class action waiver: YOU AND KNILB AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Exceptions: Either party may bring an individual action in small claims court, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights.

Opt-out: You may opt out of this arbitration agreement by notifying us in writing at legal@knilb.com within 30 days of first accepting these Terms. Opting out will not affect any other provision of these Terms.

18. Changes to Terms

We may revise these Terms at any time by posting an updated version on the Website. You are encouraged to review these Terms periodically. Your continued use of the Website, App, or services after changes are posted constitutes your acceptance of the revised Terms. If you have any questions or concerns about these changes, please contact us at legal@knilb.com.

19. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Subject to the Dispute Resolution section above, any action not subject to arbitration will be brought exclusively in the federal or state courts located in San Francisco County, California, and the parties consent to personal jurisdiction and venue therein.

20. Contact Us

If you have any questions about these Terms or any other legal inquiries, please contact us at legal@knilb.com.